dkwin9 Privacy Policy

01 Introduction and Scope

dkwin9 is an online gaming and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, and store your information when you use the services provided through the dkwin9app.cam website and related mobile applications.

By using this platform to register an account, make a deposit, place a bet, or use any other service, you automatically agree to the terms of this policy. This policy is a complement to our Terms and Conditions, and both documents apply together. You are encouraged to read this entire document carefully before registering with dkwin9.

This policy applies only to dkwin9's own platform. We are not responsible for the privacy practices of third-party websites or services.

02 What Information We Collect

dkwin9 collects your information in two main ways — what you provide directly and what is collected automatically.

2.1 Information You Provide Directly

• Full name and date of birth (for identity verification)
• Mobile number and email address
• National ID or passport number (during the KYC verification process)
• bKash, Nagad, Rocket, or Upay account number (for payment processing)
• Login credentials — username and encrypted password
• Content of communications with the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and language settings
• Activity logs on the platform — login times, betting history, pages visited
• Cookie and session data (details in Section 8)
• Transaction records — deposit and withdrawal amounts and timestamps

2.3 Information Received from Third Parties

Limited information may come into our system from payment gateways and identity verification service providers for the purpose of transaction confirmation or fraud detection.

03 Purpose of Data Use

dkwin9 uses collected information only for the following purposes:

• Account Management: To handle registration, verify logins, and keep accounts secure.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• KYC and Age Verification: To confirm users are 21+ and to enforce the single-account policy.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Customer Support: To provide assistance via live chat and email.
• Service Improvement: To improve user experience and platform performance.
• Legal Obligations: To comply with applicable laws and to keep records required for dispute resolution.

Your personal information is not sold or rented to any third party for purposes beyond those stated above.

04 Data Sharing and Disclosure

dkwin9 may share information with certain third parties only in limited circumstances and strictly on a need-to-know basis:

4.1 Service Partners

Payment gateways (bKash, Nagad, Rocket, Upay), game software providers, and technology service providers receive the minimum information necessary to carry out their specific functions. These partners are required to follow data protection standards equivalent to ours.

4.2 Legal Requirements

dkwin9 may be required to provide relevant information in response to a court order, a lawful request from an investigative authority, or an obligation under applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred, but the new controlling entity will be required to follow the standards set out in this policy.

05 Data Security Measures

dkwin9 takes industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All communication on the website and app is secured via SSL/TLS protocol.
• Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
• Two-Factor Verification (OTP): Mobile OTP verification is in place for logins and withdrawals.
• Access Controls: dkwin9 staff can only access information that is necessary for their specific responsibilities.
• Regular Security Audits: Periodic reviews are conducted to identify and address system vulnerabilities.
• Firewall and Intrusion Detection: Advanced security measures remain active at the server level.

However, transmitting information over the internet is not completely secure. Even with the highest precautions, no method is 100% guaranteed — users are advised to keep this limitation in mind.

06 Data Retention Period

dkwin9 retains your information only for as long as necessary to fulfil the purpose for which it was collected:

• Active Account Data: For the entire duration the account remains active.
• Transaction Records: For at least five years after account closure, due to financial audit and legal requirements.
• Support Communications: For up to two years, to allow for possible dispute resolution.
• Cookie and Session Data: Automatically deleted at the end of a session or when the browser is closed.
• KYC Documents: For the period required under the applicable legal framework.

Once the above periods expire, or where there is no legal obligation to retain the data, information is securely deleted or anonymised.

07 User Rights

As a dkwin9 user, you have the following rights:

7.1 Right of Access

You may request a copy of the information dkwin9 holds about you. This request can be made through the support team and will be responded to within a reasonable time.

7.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request a correction. Some data — particularly KYC-verified information — may require additional proof before a correction can be made.

7.3 Account Closure Request

You may request to close your account at any time. After closure, some information will be retained as described in Section 6 for legal and financial reasons.

7.4 Rights Related to Responsible Gaming

You may request to limit your gaming activity, take a temporary break, or apply for permanent self-exclusion. To learn more about these options, visit our Responsible Gaming page.

08 Cookies and Tracking Technology

dkwin9 uses cookies and similar technologies on its website and app. These come in several types:

8.1 Essential Cookies

These cookies are required to maintain sessions, keep you logged in, and run security features. Without them, the platform will not function properly.

8.2 Functional Cookies

These cookies are used to remember your language preference, game settings, and interface customisations.

8.3 Analytical Cookies

Used to understand which parts of the platform are used most and where improvements are needed. This information is analysed in aggregate and does not identify any individual user.

You can control many types of cookies through your browser settings, but disabling certain cookies may affect platform functionality.

09 Protection of Minors

All services on dkwin9 are for persons aged 21 or above only. We do not knowingly collect personal information from any minor. Age verification is carried out during registration and additional KYC documents may be requested if needed.

If it becomes known that a minor's information has entered our system, the relevant account will be closed immediately and the information will be deleted.

10 Policy Changes and Updates

dkwin9 reserves the right to update this privacy policy as needed. When a significant change is made:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified via email or an in-app notification.
• For significant changes, explicit consent may be requested when you next access the platform.

Continued use of the platform after any changes means you have agreed to the updated policy. You are therefore advised to visit this page regularly.

For general questions about this policy and our services, you can visit the Frequently Asked Questions (FAQ) page.

11 Contact and Complaints

If you have any questions about this privacy policy, any requests regarding your information, or any complaints, please contact our support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.